Arabic/English Speaking Customer Support Officer (Night Shift)

Arabic/English Speaking Customer Support Officer (Night Shift)

Employment On site Middle
ID #37630 Vacancies Not set Date posted 2018-11-19 19/11/2018 Job Location
List Countries
Category
Customer Support / Client Care
General / Other: Customer Support / Client Care
Customer Support / Client Care
Full time, Employment, On site Type Full time Role The Customer Support Department is responsible to interact with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department is responsible to interact with customers to provide and process information regarding enquiries, problems and information needed by the customers. Work Experience 1+ Year Middle, 1+ Year Traveling Not set Passports Not set

VACANCY DESCRIPTION

The Customer Support Department is responsible to interact with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high quality service and assistance by the customers.

POSITION’S QUALIFICATIONS

  • Proven customer support experience
  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English and Arabic languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Willingness to work flexible schedule.

MAIN RESPONSIBILITIES

  • Effectively managing the company chats, E-mails and calls
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
  • Offer support to the lead/client within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Work independently and in teams
  • Follow standard processes and procedures

REMUNERATION PACKAGE

  • Salary directly dependent on candidate's profile and experience
  • Company health insurance
  • 13th salary
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment comprising combination of younger enthusiastic and more experienced colleagues
  • Opportunities for professional learning and growth

Requirements

Here’s an overview qualifications you need for this job.

Microsoft
Word
Experience: 2 to 5 Years
Outlook
Experience: 2 to 5 Years
Excel
Experience: Fresher
Skills
Financial Market
Customer Support
Report Writing
Communication
Languages
English
Arabic
Word, Outlook, Excel, Financial Market, Customer Support, Report Writing, Communication, English, Arabic
Academic Discipline Finance and Financial Services
Finance and Financial Services

Salary

Here’s what you get.

13th salarySalary directly dependent on candidate's profile and experience
13th salary, Salary directly dependent on candidate's profile and experience

Company

A Brief Overview of the Company which posted this job offer

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